Question 1

What is a catio? What is it made of?

Accepted Answer

A balcony catio is a metal structure that will protect your cat from falling out of the window, and will also give him a new favorite place in the house and a lot of impressions. The catio is securely attached to the window frame with corners, and the “house” itself protrudes beyond the window. It is made from galvanized steel and powder-coated — just like car paint. There is a roof made of plexiglass on top to protect from rain.

Question 2

Which windows is it suitable for?

Accepted Answer

Almost all windows can be equipped with a standard window protection, but not all of them will be suitable for a cat balcony. We recommend installing a balcony on casement windows, and for any other windows a regular 'Anti-cat' + a hammock will do. If you have any doubts, just contact us and we will help you figure it out.

Question 3

How to take measurements?

Accepted Answer

Watch the video instructions on the product page. Be sure to use a tape measure when measuring. If you're unsure, send us photos via WhatsApp or Telegram showing the way you're measuring.

Question 4

How to call a measurer?

Accepted Answer

To order our catio you can take measurements yourself in a couple of minutes. We have made detailed and clear video instructions to help you. If you still have difficulties, our manager will contact you and help — it's free.

Question 5

What if I take the measurements incorrectly?

Accepted Answer

If you measure according to the instructions, send us photos and use a tape measure, you will not make a mistake. Please be careful and do not hesitate to send the manager a photo or video of the measurements to make sure that you are doing everything correctly — this way, an error in the measurements is definitely excluded. If there is defect, we will definitely fix everything and send you a new catio.

Question 6

What is the service life of the catio?

Accepted Answer

It will serve many generations of cats. It will last at least 10 years.

Question 7

What is the grid size?

Accepted Answer

The catio mesh size is 5x5 cm, but you can order a 2.5x2.5 cm mesh for an additional fee. The smaller mesh comes in waves and doesn't look as cool as our standard one, but it's suitable for small animals and birds.

Question 8

Can the catio be painted in a different color?

Accepted Answer

Yes, we can paint it in any color from the RAL palette . This does not affect the price.

Question 9

Can I clean the catio with regular cleaning products? Will it rust?

Accepted Answer

Catio is made of galvanized steel and coated with powder paint that protects against rust, so it can be washed. Over time, rust may appear at the welds, in which case you just need to wipe it with a cloth. If the wing screws start to rust, they can be replaced with new ones (available at any hardware store).

Question 10

Can the catio be combined with a mosquito net?

Accepted Answer

The catio can be covered with a mosquito net . It can be added to your order,.

Question 11

Can I order to another country?

Accepted Answer

Yes, we deliver worldwide.

Question 12

What are the delivery options?

Accepted Answer

We deliver by Post. Delivery time depends on your location. Shipping is paid separately upon receipt. To calculate the cost, contact us .

Question 13

How is the Cat balcony attached to the window?

Accepted Answer

It is installed without drilling, but attached with steel brackets around the perimeter. It does not damage the window frame, so it's convenient for rental apartments. A detailed installation guide is available on this page below. Please note that the balcony needs to be installed by two people, as it is heavy.

Question 14

How can I be sure the catio is safe?

Accepted Answer

The Сat balcony is made of steel grid welded to a steel frame. It contains no plastic, wood, or aluminum. Fastenings are also mede of steel. How to check? After installation, press on the window protection with your body weight. Pull it in different directions (not gently, but with full force), pull it down. If you're afraid to break it – it's not a good window protection.

Question 15

Will the catio hold if my cat jumps or hangs on it? Will it hold several cats?

Accepted Answer

Cat Balcony is rated for a load of up to 40 kg. It can withstand as much as the window frame can withstand, even with jumps and impacts. We've tested it with human weights of 70+ kg.

Question 16

There seems to be something wrong with my catio. What should I do?

Accepted Answer

We are very attentive to the quality and try to avoid even minor defects, but it is impossible to ensure that won't happens. What is NOT a defect and does not affect the safety of animals, as well as the appearance and service life: — if the mesh rods are slightly different in shape (very rare, but this can happen) — minor paint defects: bubbles, roughness, unpainted areas on the mesh in some places — deviation from the dimensions up to 5 mm We will replace or remake your catio if: — more than 5 rods have come off the frame — you have discovered another serious defect that prevents the use or makes it unsafe for your pet Since the fasteners are more susceptible to rust, they come with a 1-year warranty: if they rust, we'll send you a new set free. We stay in touch with you after the orderand and respond to any problems. If we made a mistake in production, we will do everything to correct or compensate for it.